Sunday, May 20, 2007

its not a crazy taxi... its a bus!

it was just so crazy the other day~
doodoo and i were on a crowded bus when the handle he was holding onto snapped.

my gawd. -.- the worst part of it was, the handle next to the one that snapped was on the verge of snapping as well.. cos it was already badly frayed. what didn't help was that the bus driver was so rude. he kept telling people to move aside and to stop blocking his side view mirror in an offended manner -.-. i guess one ang moh lady couldn't take it so she asked him to direct her where exactly to stand, cos the bus itself was already so crowded and there was hardly any space left to stand at except for the boarding and alighting steps at the door.

seriously.. i used to think that SMRT buses were much better off than SBS ones not only because of the faster pick-up speed (thanks to the ferrari brand), but also because the bus drivers i've seen tend to be more friendly.. they seemed to greet passengers more often than the SBS ones. but that's just something in general.. because there are a few exceptional SBS bus drivers who are nice and polite, admist rude ones. well i guess after that day i changed my perception about SMRT slightly.. its no longer as good as i thought it was.. basically because of the safety issues. cos what happened meant that they obviously took safety lightly. if the handles were already frayed and on the verge of snapping, why weren't they replaced before tragedy happens? i believe it'd save SMRT much more if they replaced the faulty ones before they get sued for some injury due to it snapping. furthermore, doodoo said that he once saw the exact same thing happen to another guy. this is so crappy honestly.. they're waiting for people to snap the handles off before they replace them? this isn't an exceptional case anymore having seen the handles of another snap.

i don't mean to rant.. but its so dangerous to be on a bus these days if you don't get a seat. there's hardly any point in talking about service levels.. and courtesy or whatever if the basic necessities - such as safety measures and checks on the bus are not put in place or carried out. i'm not saying that service isn't important, but safety should be the top priority and should never be overlooked! it is part of good service, no?
bee at 12:07 PM